Delivery

Delivery

·      Serene Order (Aus) offers free delivery on all its products within Australia. Delivery takes 2-6 business days depending on its final destination within Australia. However we do offer next day delivery options for a small fee only within the express post network.

 

(European and) International Customers

·      Please note orders are sent out by Australia Post Air or affiliated courier companies. Please note that some International orders are not tracked due to some countries postal systems, because of this we use a signed for service when delivered.

·      Whilst we have a Delivery Policy as outlined above and whilst we will use our best endeavour to meet those standards, because delivery is carried out by third party organizations we cannot guarantee the delivery times and periods as above stated.

OVERSEAS CUSTOMERS

·      Serene Order does not charge any customs outside of Australia duties on international shipments if orders are made during pre-order sales. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Serene Order. While we do not expect there will be any additional charges attached to your order, we recommend that you check with your local customs officials or Post Office for more information regarding importation taxes/duties that may be applicable to your online order with us.

·      International customers may receive an additional email when we receive the order. This is to confirm identity and delivery address due to increased security procedures required for overseas transactions. Normally we will require a copy of the credit card used and a copy of a current utilities bill or bank statement showing the delivery address.

TAX-FREE SHOPPING

·      Serene Order does not charge any customs duties on international shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Serene Order. While we do not expect there will be any additional charges attached to your order, we recommend that you check with your local customs officials or Mail Service Provider for more information regarding importation taxes/duties that may be applicable to your online order with us.

·      G.S.T. EXEMPTION - If you are G.S.T. (Goods and Services Tax) exempt then our website will allow you to shop G.S.T. free. Since the charging of G.S.T. is determined by both Invoice and Delivery addresses, then G.S.T. cannot be calculated until checkout. For this reason, eligibility for G.S.T. exception is established using the following rules:

·      If your Invoice Address OR Delivery address is in the Australia you will be charged G.S.T.

·      If your Invoice Address AND Delivery address are outside Australia you will not be charged G.S.T.

 

·      Your shopping basket will reflect your G.S.T. eligibility before you are asked to complete your order. If you have supplied a valid email address, you will also receive an order confirmation which will also confirm eligibility. Please contact us if you believe you have been charged G.S.T. incorrectly.