Brand Reference: Lace.ze-naori
All credit and debit card holders are subject to validation and authorisation by us and your card issuer to maintain security and prevent fraud. Occasionally we will contact you to ask you for proof of billing and/or delivery address - this usually happens if you are not enrolled in the visa verified programme and are an overseas customer. We are sorry we have to do this but we want to protect ourselves, and our customers, from internet fraud so we work to the highest levels of security.
The security protocols on our site are set to the highest standards to ensure maximum online security for our customers and our business. From time to time this may mean a genuine customer is declined if the bank card being used is not registered to the same address as the billing address on check out or the details such as you name and address or your Visa Verified code have been incorrectly inputted.
For future reference Visa cards used which are enrolled in the Verified by Visa programme can also be used to send items anywhere in the world as long as the password is entered correctly.
If you are an international customer please be aware that the best form of transaction is either PayPal or a Visa credit cards which are enrolled in the Verified by Visa programme.
You also can make a bank transfer, please follow the steps below:
If your having problems using your credit card or you are a International customer, we also have a direct bank transfer service and e wallet service. This can be accessed on on checkout page. Just click the tab "Pay with Other" this will open a page for Moneybookers who is our prefer payment gateway. Moneybookers provide a number of payment methods , online bank transfer, e wallets and many others.
We apologies for this level of security but we feel it is essential to ensure the highest levels of protection for our customers and ourselves.
If you are an international customer please be aware that the best form of transaction is by using our "PayPal" tab on check out or by using Visa credit cards which are enrolled in the Verified by Visa programme (3D Secure). International customers may receive an additional email when we receive the order. This is to confirm identity and delivery address due to increased security procedures required for overseas transactions. Normally we will require a copy of a current utilities bill or bank statement showing either the billing or delivery address. As soon as your order is dispatched you will receive an email with a tracking number so that you can keep updated on the delivery status of your parcel.
UK MAINLAND CUSTOMERS
DELIVERY CHARGES - We offer FREE standard delivery to all UK Mainland customers who purchase full price items. We also offer FREE standard delivery to UK Mainland customers who spend over £100 on sale items.
UK customers who spend £100 or less on sale items have the option to select next working day delivery for £7.95 or Recorded Signed For for (2-4 working days) £4.95
UK customers spending £70 or less OR purchasing sale items have the option to select next working day delivery for £7.95, Recorded Signed For (2-4 working days) for £4.95. Orders over £70 will be sent out Special Delivery Next Working Day free of charge when customers are purchasing non-sale items. When purchasing sale items over £70 please note that Recorded Signed for is not an option as Special Delivery has to be used to provide adequate insurance cover.
EUROPEAN AND INTERNATIONAL CUSTOMERS
Please note orders are sent out by Royal Mail Airsure or DPD. Please note that some Europen and International orders are not tracked due to the some countries postal systems, because of this we use a signed for service when delivered.
Full details of our delivery process can be found by clicking here -
Fully details of our returns policy can be found by clicking here -
We want you to be fully satisfied every time you purchase from us. Occasionally though, we know you may wish to return items, and you can choose to receive a full refund or a credit voucher as long as our returns poilcy is followed.