Privacy Policy

GENERAL

This privacy statement sets out how Serene Order Ltd ("we" "us" or "our"), who operate this web site located at www.sereneorder.com ("Site"), use the information you give us. We may change this privacy statement at any time by posting such changes on the Site. Your continued use of the Site after notice of changes shall mean you have agreed to the new privacy statement.

EU COOKIE POLICY

We are committed to respecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. By using the Site you agree to this use.

WHAT WE COLLECT

We may collect the following information:

Where you request a catalogue or order products, we will collect your title, name, contact details, delivery address, billing information, transaction and credit card information. We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences in order to provide you with further correspondence about our products and services.

WHAT DO WE DO WITH THE INFORMATION WE GATHER?

We require this information to understand your needs and provide you with a better service. In particular, we may use your information for the following reasons:

• internal record keeping;
• analysis purposes to develop and improve our products and services;
• to allow our representatives to follow up, either by e-mail, phone or mail, people who have purchased goods from our site as part of our customer care procedures;
• to administer any prize draws or competitions you might enter;
• from time to time, to contact you for market research purposes. We may contact you by e-mail, phone or mail.
• for the prevention and detection of fraud or if the law permits or compels us to disclose it or we otherwise have a duty to disclose it to a third party;
• or to pass to anyone whom we transfer our rights or obligations to under our Terms (such as subcontractors and couriers);
• or WHO WE SHARE THE INFORMATION WITH AND YOUR CHOICES

When you use this Site and have not advised us to the contrary, you are agreeing that we may use your information for the purposes set out in this privacy statement.

We may pass information about you to the following, who may use it for the same purpose as set out above:

• to other divisions of Serene Order.
• to employees and agents of Serene Order to administer any accounts, goods/services provided to you by Serene Order now or in the future;
• to agents who profile your information to allow us to tailor the goods/services we offer to your needs;
• and to other organisations for the administration of any competitions/prize draws which you enter.

OUR MARKETING

Unless you say otherwise, we may use your information to contact you about special offers, goods and services.

You may change your mind at any time by writing to us at: Customer Services, Serene Order, 41 Drury Lane, Solihull,West Midlands, B91 3BP or emailing: info@sereneorder.com
OTHER WEB SITES

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

HOW WE USE COOKIES

A cookie is a piece of text that asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. We currently only use "session cookies" on the Site. These are temporary and are automatically deleted when the browser is closed.

A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. You may set your web browser (Microsoft internet explorer or Netscape navigator) to notify you of cookie placement requests or decline cookies completely. If you decline cookies completely, you will not be able to shop on this site. You can delete the files that contain cookies - those files are stored as part of your internet browser.

Cookies In Use on This Site

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

•Make our website work as you'd expect

•Save you having to login every time you visit the site

•Remember your settings during and between visits

•Improve the speed/security of the site

•Allow you to share pages with social networks like Facebook

•Continuously improve our website for you

•Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

•Collect any personally identifiable information (without your express permission)

•Collect any sensitive information (without your express permission)

•Pass personally identifiable data to third parties

•Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work, as you would expect.

We use cookies to make our website work including:

•Making our shopping basket and checkout work

•Determining if you are logged in or not

•Remembering your search settings

•Showing you which pages you have recently visited

•Allowing you to add comments to our site

There is no way to prevent these cookies being set other than to not use our site.

Social Website Cookies

So you can easily like or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

•Twitter - Privacy Policy

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytics programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

Advertising Cookies

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.

You can learn more about online advertising at http://www.youronlinechoices.com . You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn't as ultimately adverts help keep much of the Internet free. It is also worth noting that opting out of advertising cookies will not mean you won't see adverts, just simply that they won't be tailored to you any longer.

We use:

•DoubleClick - Privacy Policy owned by Google

Remarketing Cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called remarketing cookies during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don't worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained above.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

Customer Services,
Serene Order,

41 Drury Lane,

Solihull,

West Midlands, B91 3BP

to: info@sereneorder.com